Refund Policy

Returns of new merchandise

We accept returns by mail for both defective and non-defective new items, and we accept exchange requests. A non-defective product may be returned for a change of mind, preference, or unsuitable option when it is unused and remains in its original condition. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.

Request within 30 days

Email ctcakutty@gmail.com within 30 calendar days after delivery. Provide the order number, checkout email, and reason for the request. For a product problem, add helpful photographs or video and retain the packaging and included components.

Approval and mailed return

Wait for approval before sending anything. We then confirm the accurate return destination and instructions; the correspondence address is not automatically the return facility. A free prepaid return label is included in the package. Use that enclosed label for an eligible approved return, and contact us if it is missing or lost. No restocking fee is charged.

Exchange and refund outcome

Exchange or replacement availability depends on review and stock. After a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, card issuer, or payment provider may need additional time to post the credit. Rights that applicable law does not allow us to limit remain available.